Privacy Policy
Last updated: August 28, 2026
At Swan Reclaimed, we are committed to protecting your privacy and handling your personal data with the highest level of security. This Privacy Policy explains how we collect, use, and protect your information in compliance with the Kenya Data Protection Act (2019).
1. Information We Collect
When you visit our site or make a purchase, we collect the necessary details to fulfill your order:
- Identity Data: Full name.
- Contact Data: Phone number (for M-Pesa and delivery coordination) and email address.
- Delivery Data: Physical address, estate, house number, or specified courier drop-off point.
- Transaction Data: Details about the upcycled products you purchased and the payment confirmation status. We do not store your direct M-Pesa PIN or credit card numbers.
2. How We Use Your Data
We use the collected information strictly to:
- Process, package, and dispatch your orders.
- Send you order confirmations, tracking details, and delivery updates via SMS, WhatsApp, or email.
- Communicate with you regarding customer support or transit queries.
- Prevent fraud and secure our WooCommerce platform.
3. Data Sharing with Third Parties
We only share necessary customer details with trusted operational partners to complete your delivery:
- Payment Gateway (Paystack): Handles secure payment processing.
- Pick-up Mtaani: If chosen at checkout, your name, phone number, and selected agent location are shared with the Pick-up Mtaani network to route your parcel and send your automated collection SMS text.
- On-Demand Rider Platforms: For door-to-door deliveries, your name, telephone number, and physical address drop-off coordinates are shared with third-party rider apps to facilitate direct transport.
4. Data Security and Retention
- We implement robust technical security measures to keep your personal data safe from unauthorized access or theft.
- Your transaction and contact records are retained only as long as necessary to complete our tax obligations and customer service commitments.
5. Your Rights Under the Kenya Data Protection Act
As a consumer in Kenya, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete personal information.
- Request the complete erasure of your customer data from our website database (subject to fulfilled orders).
6. Contact Us
If you have any questions regarding your data privacy or wish to exercise your rights, please contact our data administrator:
- Email: info@swanreclaimed.shop
- WhatsApp/Call: +254 705 088923